Deleting your data
Everything below is a real button or a real inbox — nothing is buried.
Delete something inside your workspace
You do not need us for this. Signed in at app.xetacrm.pro you can delete any record, contact, document, invoice, chat, form or team member yourself, from the page it lives on. Deleting a record removes its details, its activity timeline and the AI summary attached to it.
Delete your whole account
Email xetacrm@gmail.com from the address you signed up with, with the subject Delete my account. We confirm it is you, then delete the workspace.
| What | When |
|---|---|
| We reply and confirm the request | within 1 working day |
| Workspace and all its data are deleted — records, contacts, documents, invoices, chats, tasks, AI summaries, team accounts | within 7 days of confirmation |
| Backups containing it expire | within 30 days |
| Invoices and payment records we must keep by law | kept as long as Indian tax law requires, and used for nothing else |
Deletion is permanent. Export anything you need first — records export to CSV and invoices to PDF from the panel.
Disconnecting WhatsApp
In the panel, open WhatsApp → Setup and press Disconnect. The access token we hold for your WhatsApp Business account is deleted immediately and we stop sending or receiving on your number. Message history already in your inbox stays until you delete it or delete the workspace. You can also revoke XetaX from Meta's side, in Business Settings → Business Integrations.
Disconnecting Facebook & Instagram lead ads
In the panel, open Facebook Ads and press Disconnect. This unsubscribes your Page from us, so no new leads arrive, and deletes the Page and user tokens we stored. Leads that already became records stay in your CRM — they are your customers' enquiries — and you can delete them like any other record. Revoking XetaX in Facebook → Settings → Business Integrations has the same effect from Meta's side.
If you are a customer of a business that uses XetaX
Your details are held by that business, not by us — we only store them on their behalf. Ask them directly and they can delete your record straight away. If you cannot reach them, write to xetacrm@gmail.com with the business name and the phone number or email they contacted you on. We will pass the request to them, and if they do not act within 30 days we will remove the data ourselves and confirm to you.
Facebook data deletion callback
If you used Facebook to sign in or connected a Facebook Page and want that link removed, you can revoke XetaX from Facebook → Settings & Privacy → Settings → Apps and Websites. To have the data itself deleted, email xetacrm@gmail.com with the subject Facebook data deletion and the Facebook Page or account name. We confirm within one working day and delete within seven, exactly as above.
Questions
Email xetacrm@gmail.com or call +91 85878 12664, Monday to Saturday, 10:00 – 19:00 IST.