Customer Support Tickets pack
Every complaint accounted for
Every complaint accounted for, every customer happy. Capture tickets, work by priority and tell the customer as soon as one is resolved.
How it flows
Every enquiry lands in one place
Wherever the customer reaches you from, one record is created and moved through the stages this pack installs.
The pipeline it installs
Stages in your language
Ready on day one, and yours to rename or reorder.
Open→In Progress→Waiting on Customer→Resolved
The form it builds captures:
Customer NamePhoneEmailIssuePriority
Sent without you
What goes out automatically
Every one of these arrives switched off. Review it, then turn it on.
- Ticket confirmation — sent automatically at the right stage.
- Resolved message — sent automatically at the right stage.
The AI that comes with it
Support Assistant, briefed for this trade
An assistant already set up for customer support. It answers customers from your own prices and policies, collects the details your form needs and moves the record along — on WhatsApp and on your website, day and night.
- Goal — Resolve every ticket quickly, keep the customer updated, and close with a satisfaction rating.
- Hands over — when the customer says refund, cancel, legal, escalate, human, agent.
- Answers only — from the prices and policies you upload. It never invents an offer.
Playbook rules in this pack
- Ticket untouched 4 hours → escalate
- Waiting on customer 2 days
- Resolved → rating
- Angry customer → manager